Full I.T. Management

No Surprises. No Limits. No Kidding.

Our fixed-fee, no-limits packages provide greater confidence and greater service, all at a cost lower than hiring a full-time IT person. Moreover, we’re often able to accomplish 1.5x to 2x the amount of work in 70% of the time. If efficiency, productivity and up-time are important to you, that’s no laughing matter.

Call us to experience the PCOM difference first hand and to discuss your exact needs: 865-622-6600.

PCOM Silver Package PCOM Gold Package PCOM Platinum Package
See the Difference Other Providers $1999 per Month $3999 per Month $7499 per Month
2 Days/Week Dedicated Support- 4 Hours/Day x-mark checkmark checkmark checkmark
4 Days/Week Dedicated Support - 3 Hours/Day x-mark x-mark checkmark checkmark
5 Days/Week Dedicated Support- 6 Hours/Day x-mark x-mark x-mark checkmark
Virtual Chief Information Officer
Technology Consulting x-mark checkmark checkmark checkmark
IT Team Management x-mark checkmark checkmark checkmark
Performance Reporting checkmark checkmark checkmark checkmark
Document Policies & Procedures x-mark checkmark checkmark checkmark
Help Desk
Remote Access, Ticketing, E-mail, Phone checkmark checkmark checkmark checkmark
Usability Assistance x-mark checkmark checkmark checkmark
Printer, Phone, and Device Assistance x-mark checkmark checkmark checkmark
General Technology Related Assistance x-mark checkmark checkmark checkmark
New Asset Deployment x-mark checkmark checkmark checkmark
All Assets Managed
Remote Auto-Remediation checkmark checkmark checkmark checkmark
Hardware and Software Licensing Tracking checkmark checkmark checkmark checkmark
Hardware Maintenance checkmark checkmark checkmark checkmark
Software Updates and Patch Mangement checkmark checkmark checkmark checkmark
All Vendors Managed
Coordination Between Parties checkmark checkmark checkmark checkmark
Management of Problems Regardless x-mark checkmark checkmark checkmark
Interact with Vendors on Complex Issues x-mark checkmark checkmark checkmark
Complex Multi-Party Asset Deployments x-mark checkmark checkmark checkmark
Projects
Move Infrastructure Forward with Projects x-mark x-mark checkmark checkmark
Project Planning x-mark x-mark checkmark checkmark
Vendor System Upgrades x-mark x-mark checkmark checkmark
New Software and/or Hardware Deployments x-mark x-mark checkmark checkmark
Implement Unused Features x-mark x-mark checkmark checkmark
Unlimited Servers
No Extra Charges for More Servers x-mark checkmark checkmark checkmark
Unlimited Virtual and Physical Servers x-mark checkmark checkmark checkmark
Virtual CTO - Included

We recognize you have invested heavily in IT, and we are committed to making sure you get the most out of it. We work with you to map out a plan that moves your IT forward. Be it that companywide messaging system you always wanted, or finally getting SharePoint deployed, we are here to help get you where you want to go. Not just managed IT services, but professional CTO insights. Now that's PC of Mind.

Vendor Management - Included

Your IT isn't just computers and servers. Phones, printers, software, internet providers and more make up the backbone of your company. With PC of Mind you have a single company that will coordinate with all parties involved to fix a problem. Not just hardware and software, but expert vendor management. Now that's PC of Mind.

Help Desk - Included

Every employee can contact the PC of Mind help desk hotline and get support on any IT issue. From simple password resets, to installing that pesky plugin, support is just a phone call away. Level 1, 2 and 3 technicians are standing by waiting to help. When you have this level of support, your company can stay focused on the things that matter most to your business. Now that's PC of Mind.

Projects - Included

Projects are how we take your IT to the next level. The competition likes to charge on a case by case basis for these, but PC of Mind is committed to our flat fee model and include projects as part of your package of choice. Now that's PC of Mind.

Asset Management - Included

We use the latest and best IT tools and practices to remotely manage all of your company’s assets. By deploying patches, cataloging software licenses and monitoring for potential issues, we make sure every device on your network is performing at peak levels. Not just isolated incidents, but complete big picture asset management. Now that's PC of Mind.

Unlimited Servers - Included

In today’s world of virtualization the number of servers can multiply. We don't hold this against you by charging a per server management fee. All your servers are covered in your monthly fee. Your servers are setup and managed to the highest standards 24x7. No extra charges for extra servers, but unlimited servers included. Now that's PC of Mind.